ALCEDO CYBER
PRIVACY NOTICE
Updated 10 September 2026
Who we are — ALCEDO CYBER LTD is the data controller for the personal information described in this notice. Company No. 17446144. Registered office: 159c Ladywell Road, London, England, SE13 7HZ. Privacy enquiries can be sent to hello@alcedocyber.com.
Information we collect — When you contact us or submit an enquiry, we may collect your name, company name, work email address, telephone number if provided, company website, approximate company size, the service you are interested in, information you provide about your requirements, preferred contact method and preferred contact time. Formspark may also process technical information such as your IP address, browser information, referring page and submission metadata for security and spam prevention.
How we use your information — We use personal information to respond to enquiries, understand what support may be suitable, communicate with prospective and existing clients, provide requested services, administer our business, maintain appropriate business records and protect our website and enquiry forms from misuse.
Our legal bases — Depending on the circumstances, we process information because it is necessary to take steps at your request before entering into a contract, because it is necessary to perform a contract, because we have legitimate interests in responding to business enquiries and operating and protecting our business, or because we need to comply with a legal obligation. We will not use enquiry information for unrelated marketing where we do not have an appropriate legal basis.
Who we share information with — We only share information where needed to operate our business or provide services. This may include technology providers that host or support our website, enquiry forms and business email, professional advisers where necessary, and public authorities where disclosure is required by law. Formspark processes website questionnaire submissions on our behalf. Microsoft services may be used to receive and manage business communications.
Forms submitted through this website — Website enquiries are processed using Formspark. Formspark acts as a processor for information entered into our forms and processes submission and technical metadata required to deliver and protect the service. Please do not use our enquiry form to send passwords, payment-card information, health information, criminal-history information or other special-category personal data.
International processing — Some technology providers or their subprocessors may process information outside the United Kingdom. Where this occurs, we require an appropriate legal mechanism or safeguard for the transfer where required by data-protection law.
How long we keep information — We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any legal, accounting or regulatory requirements. Enquiries that do not become client relationships will normally be reviewed for deletion after 24 months. Information relating to client engagements may be retained for longer where required for contractual, tax, accounting or legal purposes.
Your rights — Depending on the circumstances, you may have rights to request access to your personal information, ask us to correct or delete it, restrict its use, object to certain processing, receive information in a portable format where applicable, or withdraw consent where processing is based on consent. Contact hello@alcedocyber.com to exercise these rights.
Complaints — If you have concerns about how we use your personal information, please contact us first so that we can address them. You also have the right to complain to the UK Information Commissioner’s Office.
Cookies and analytics — This website currently has no non-essential cookies or analytics configured. If that changes, we will update this notice and obtain consent where required before activating them.
Changes to this notice — We may update this notice when our services, suppliers or legal requirements change. The latest version will always be published on this page with its effective date.